Configuring incident types for Genetec Mission Control™ - Genetec Mission Control™ 2.7

Genetec Mission Control™ User Guide 2.7

Genetec Mission Control™ 2.7

For every type of situation that requires your security team's intervention, you can define a Genetec Mission Control™ incident. An incident type is an entity that represents a situation that requires specific actions to resolve it. The incident type entity can also be used to automate the incident detection in Mission Control and to enforce the standard operating procedures that your security team must follow.

What you should know

You can create incident categories to group incidents of similar types together.


  1. From the Config Tool home page, open the Incident configuration task.
  2. Click the Incident configuration view (if not selected).
  3. (Optional) Select or create an incident category.
  4. Click Incident (), and enter the name of the incident type.
  5. In the Identity page, configure the appearance of the incidents on maps (Icon and Color).
    Genetec Mission Control™ entities share the same set of custom icons. You can use any PNG or JPG file as an incident icon. A PNG file with transparent background works best.

  6. Click Apply > Properties.
  7. In the Properties page, configure the following:
    Play a sound
    The sound that plays when an incident of this type occurs. Click Play () to hear the sound. The sounds are defined in the General settings - Audio page of the Config Tool's System task.
    Default priority for this type of incidents. The incident priority can be changed by the incident owner while the incident is still active. The incident owner needs the Change incident priorities privilege to do so. The incident priority values are defined in the Incident Manager - Properties page.
    Retention period
    Specify for how long you want to keep the incidents in the system after they are closed. This parameter overrides the one defined at the Incident Manager role level.
    Video display option
    When cameras are attached to this type of incident, select whether to display live video, playback video (default), or both, when the incident is displayed.
    Display live video.
    Display playback video.
    Live and playback
    Rotate between displaying live and playback video.
    Allow manual trigger
    Turn this option on (default=off) to allow this incident to be triggered manually or through an event-to-action. For example, the Child lost incident cannot be automatically detected by the system, and must therefore be triggered manually.
    Allow multiple occurrences on same source
    Turn this option on (default=off) to allow for multiple incidents to be created when a triggering event occurs more than once on the same source.
    Turn this option on (default=off) if you want the system to close the incident automatically if no one takes ownership of it after a specified time. When an incident is triggered with the Auto-close option on, the starting state is set to New (Closed - Pending).
  8. Click Apply > Recipients.
  9. In the Recipients page, configure to whom incidents of this type should be dispatched.
    You have two options:
    Dispatch the incidents to everyone (default).
    Dispatch the incidents to selected recipients.
  10. Click Apply.
  11. Click the Triggers tab, and configure the rules that Genetec Mission Control™ applies to identify and trigger this type of incident.
    NOTE: If no trigger is defined, you must set Allow manual trigger to ON.
  12. Click the Workflow tab, and configure the workflow that defines the life cycle of the incident.
  13. Click the Procedure tab, and configure the standard operating procedure (SOP) that the operator must follow before resolving the incident.


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After you finish

Test your incident triggers and workflow. Train your response team on the standard operating procedures.