For every type of situation that requires your security team's intervention, you can define a Genetec Mission Control™ incident. An incident type is an entity that represents a situation that requires specific actions to resolve it. The incident type entity can also be used to automate the incident detection in Mission Control and to enforce the standard operating procedures that your security team must follow.
Before you begin
What you should know
- From the Config Tool home page, open the Incident configuration task.
- Click the Incident configuration view (if not selected).
- (Optional) Select or create an incident category.
- Click Incident (), and enter the name of the incident type.
In the Identity page, configure the appearance of the incidents on
maps (Icon and Color).
Genetec Mission Control™ entities share the same set of custom icons. You can use any PNG or JPG file as an incident icon. A PNG file with transparent background works best.
- Click .
In the Properties page, configure the following:
- Play a sound
- The sound that plays when an incident of this type occurs. Click Play () to hear the sound. The sounds are defined in the General settings - Audio page of the Config Tool's System task.
- Default priority for this type of incidents. The incident priority can be changed by the incident owner while the incident is still active. The incident owner needs the Change incident priorities privilege to do so. The incident priority values are defined in the Incident Manager - Properties page.
- Retention period
- Specify for how long you want to keep the incidents in the system after they are closed. This parameter overrides the one defined at the Incident Manager role level.
- Video display option
- When cameras are attached to this type of incident, select whether to display live
video, playback video (default), or both, when the incident is displayed.
- Display live video.
- Display playback video.
- Live and playback
- Rotate between displaying live and playback video.
- Allow manual trigger
- Turn this option on (default=off) to allow this incident to be triggered manually or through an event-to-action. For example, the Child lost incident cannot be automatically detected by the system, and must therefore be triggered manually.
- Allow multiple occurrences on same source
- Turn this option on (default=off) to allow for multiple incidents to be created when a triggering event occurs more than once on the same source.
- Turn this option on (default=off) if you want the system to close the incident automatically if no one takes ownership of it after a specified time. When an incident is triggered with the Auto-close option on, the starting state is set to New (Closed - Pending).
- Click .
In the Recipients page, configure to whom incidents of this type
should be dispatched.
You have two options:
- Dispatch the incidents to everyone (default).
- Dispatch the incidents to selected recipients.
- Click Apply.
Click the Triggers tab, and configure the rules that Genetec Mission
Control™ applies to identify and trigger this type
NOTE: If no trigger is defined, you must set Allow manual trigger to ON.
- Click the Workflow tab, and configure the workflow that defines the life cycle of the incident.
- Click the Procedure tab, and configure the standard operating procedure (SOP) that the operator must follow before resolving the incident.
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.