[KBA-01447] False "Door forced open" event is generated when a door is configured to not unlock on REX - Security Center 5.4 GA - SR2

series
Security Center 5.4 GA - SR2
revised_modified
2016-04-29

[KBA-01447] False "Door forced open" event is generated when a door is configured to not unlock on REX

This article explains why a door configured as Card-In/REX out with Automatically grant REX set to Off, still generates a Door Forced Open event when the door is opened after triggering a REX.

Symptoms

When a door configured as Card-In/REX out with Automatically grant REX set to Off is managed by an HID controller, triggering the REX and then manually opening the door generates a Door Forced Open event.

Cause

When the Automatically grant REX setting for a door is set to Off, a coding issue results in a REX grant time of 0 seconds.

Workaround

None.

Status

This issue is resolved in Security Center 5.4 SR3.