[KBA-01239] Axis P1343 unit switches Archivers when its output pin is turned on or off in Omnicast™ - Omnicast™ 4.7 - 4.8

series
Omnicast™ 4.7 - 4.8
revised_modified
2013-10-11

[KBA-01239] Axis P1343 unit switches Archivers when its output pin is turned on or off in Omnicast™

This article explains why an Axis P1343 unit might disconnect from its primary Archiver in Omnicast™ if its output pin is switched on or off.

Symptoms

When an Axis P1343 unit's output pin switches between the on and off states (Config Tool > Unit > Output > Properties), the unit switches to a secondary Archiver.

Upon investigation, the unit's primary Archiver is red (Config Tool > Unit > Standby Archivers).

After a short while, the primary Archiver returns to an online state and the unit reassigns itself to it.

This issue only occurs when there are Failover Archivers configured in the unit's Standby Archivers list. Live and recorded video are unaffected.

Cause

A coding issue.

Workaround

None.

Status

A hotfix is available for Omnicast™ 4.8 SR4 (HF139137). Contact the Genetec™ Technical Assistance Center to obtain it.

This issue is resolved in Omnicast™ 4.8 SR5 and later.