[KBA-78937] Unable to dewarp Pelco Optera IMM12018, IMM12027 or IMM12036 units with Tiled H.264 mode
This article explains why dewarping does not work with the Tiled H.264 compatibility mode on Pelco Optera series units (IMM12018, IMM12027 or IMM12036).
The camera does not respond when dewarping. You might also receive an Unknown Error message.
The Tiled H.264 compatibility mode is only for a VMS that does not support the Panomersive Toolkit. The Panomersive Toolkit is used in Security Center for dewarping Pelco cameras, so you cannot use the Tiled H.264 mode.
- On the unit web page, change the Optera Compatibility Mode option to Panomersive H.264 or Panomersive Uni-stream.
- Delete and re-add the video unit in Config Tool.