[KBA-78937] Unable to dewarp Pelco Optera IMM12018, IMM12027 and IMM12036 unit with Tiled H.264 mode - Security Center | Pelco

series
Security Center | Pelco
revised_modified
2020-05-11
TFSnum
1815250

[KBA-78937] Unable to dewarp Pelco Optera IMM12018, IMM12027 or IMM12036 units with Tiled H.264 mode

This article explains why dewarping does not work with the Tiled H.264 compatibility mode on Pelco Optera series units (IMM12018, IMM12027 or IMM12036).

Symptoms

The camera does not respond when dewarping. You might also receive an Unknown Error message.

Cause

The Tiled H.264 compatibility mode is only for a VMS that does not support the Panomersive Toolkit. The Panomersive Toolkit is used in Security Center for dewarping Pelco cameras, so you cannot use the Tiled H.264 mode.

Workaround

  1. On the unit web page, change the Optera Compatibility Mode option to Panomersive H.264 or Panomersive Uni-stream.
  2. Delete and re-add the video unit in Config Tool.