[KBA-76604] Cardholder status becomes inactive by mistake
This article explains why a cardholder's status might mistakenly become inactive even though the cardholder is still active.
In the Status section of the Cardholder management task, you can specify when a cardholder's credential expires. If you set the expiration to When not used and then select the number of days, the credential expires after the number of days elapses, even though the credential has been used.
In the Status section of the Cardholder management task, the cardholder's credential switches to Inactive even though the cardholder has been using the credential.
The credential's expiration date is not reset in the database after each use.
This issue is resolved in Security Center 5.6 SR2.