[KBA-78593] Panasonic cameras might experience delays in playing video or generating thumbnails in Security Desk - Security Center 5.6 - 5.7

series
Security Center 5.6 - 5.7
revised_modified
2017-12-14

[KBA-78593] Panasonic cameras might experience delays in playing video or generating thumbnails in Security Desk

This article explains why Panasonic cameras might experience a delay when using video playback or generating thumbnails in Security Desk.

Symptoms

Video streams from Panasonic cameras might buffer continuously when playing videos and take a long time to generate thumbnails in the Archives task in Security Desk.

This problem affects all Panasonic units that record video in H.265 format.

Cause

A code defect causes this issue.

Workaround

Change the recording stream to a video format other than H.265.

Status

This issue is resolved in Security Center 5.6 SR4 CU3 and Security Center 5.7 SR2.