[KBA-78957] Edge playback and Forensic search task not working with Bosch units running firmware 6.50 or later - Security Center 5.7 SR4 - SR5

series
Security Center 5.7 SR4 - SR5
revised_modified
2019-08-12

[KBA-78957] Edge playback and Forensic search task not working with Bosch units running firmware 6.50 or later

This article explains why edge playback and the Forensic search task in Security Desk do not work with Bosch video units that are running firmware version 6.50 or later.

Applies to: Security Center 5.7 SR4 - SR5

Symptoms

If your Bosch unit is running firmware version 6.50 or later, in Security Desk you cannot play back video that was recorded locally on the unit, and the Forensic search task does not work with that Bosch unit.
NOTE: Edge playback also fails with Bosch CPP7.3 cameras that are streaming in H.265.

Cause

A firmware defect.

Workaround

Downgrade the firmware version on your Bosch unit.

Status

This issue is fixed in Security Center 5.7 SR6 and 5.8 GA.