[KBA-78609] Directory fails to start after uninstalling CU3 for Security Center 5.6 SR4 systems - Security Center 5.6 SR4 CU3

series
Security Center 5.6 SR4 CU3
revised_modified
2018-01-10

[KBA-78609] Directory fails to start after uninstalling CU3 for Security Center 5.6 SR4 systems

This article explains why the Security Center Directory fails to start after uninstalling the cumulative update from version 5.6 SR4 CU3.

Summary

​If you have not yet installed Security Center SR4 CU3 on a Directory server, it is strongly recommended that you back up your Directory database before proceeding.

After uninstalling Security Center SR4 CU3, the Directory process does not start. An error showing that the database version is higher than the current software version is displayed.

Workaround

If a recent backup of the Directory took place before the installation of Security Center SR4 CU3, restore that backup.

If no valid backup is available, we can correct the issue. Contact us at Genetec™ Technical Assistance Center with the title "CU3 uninstallation Directory issue" and a member of Support will contact you.