[KBA-01431] Unable to change admin password through the web portal for HID EVO controllers - HID

series
HID
revised_modified
2016-04-20

[KBA-01431] Unable to change admin password through the web portal for HID EVO controllers

This article explains why the current password may be refused when trying to change the admin password through the web portal of an HID EVO controller.

Symptoms

For HID EVO controllers running a firmware version later than 2.3.1.542, you receive the following error when trying to change the admin password through the controller web portal:

Cause

A coding issue within the HID firmware.

Workaround

Reset the admin password by reapplying the existing unit firmware or upgrading to the latest firmware version. For more information on upgrading the HID EVO unit firmware, refer to .

Status

This issue will be resolved in a future HID firmware update.