[KBA-01431] Unable to change admin password through the web portal for HID EVO controllers
This article explains why the current password may be refused when trying to change the admin password through the web portal of an HID EVO controller.
For HID EVO controllers running a firmware version later than 188.8.131.522, you receive the following error when trying to change the admin password through the controller web portal:
A coding issue within the HID firmware.
Reset the admin password by reapplying the existing unit firmware or upgrading to the latest firmware version. For more information on upgrading the HID EVO unit firmware, refer to .
This issue will be resolved in a future HID firmware update.