[KBA-79035] Fixed Sharp units appear offline in Security Center in closed networks
This article explains why your fixed Sharp units might be displayed as offline in Security Center 5.8 GA and later.
Your fixed Sharp unit is displayed as offline in Config Tool and Security Desk.
To take advantage of the full range of features in Security Center, fixed Sharp units require two-way communication between the unit and the server. In Security Center 5.7 and earlier, if the server-to-unit communication is blocked the camera is shown as operating normally even though some functionality is affected, and the disconnection is not always evident to the user.
In Security Center 5.8 GA and later, if communication is blocked in either direction for a fixed Sharp unit, the unit appears as offline in Security Center.
- If the cameras all share one public IP address:
- Configure each of the cameras with an individual control port.
- Configure the individual port forwarding rules on your local network to allow traffic coming from your hosted AMS server into each of the unit's control ports.
- If each camera uses their own public IP address, make sure the network
policies allow communication from your hosted AMS server to each of the unit
IP addresses on their control port.
By default, legacy connections use TCP 8001 and LPM Protocol uses TCP 443.
If you are unsure if this change affects your system or if you require more details about how this change affects your system, contact your system integrator or the Genetec Technical Assistance Center (GTAC) to open a case with our support team.