[KBA-78946] HID VertX V300 relays flicker after being connected to a unit - Synergis™ Softwire | Synergis™ Cloud Link | Synergis™ Master Controller

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Synergis™ Softwire | Synergis™ Cloud Link | Synergis™ Master Controller
revised_modified
2018-08-24

[KBA-78946] HID VertX V300 relays flicker after being connected to a unit

This article explains why HID VertX V300 relays continuously flicker after you connect the interface module to a Synergis™ unit or an HID VertX controller.

Symptoms

After you connect an HID VertX V300 interface module to your Synergis™ unit or VertX controller, the relays on the module do not stop flickering.

Cause

HID VertX V300 interface modules that were manufactured in Mexico have the wrong EEPROM version (version 105 instead of version 104).

Workaround

Return the V300 interface module so that you can be provided with a functional one. If you purchased the V300 from Genetec Inc., contact the Genetec™ Technical Assistance Center at https://gtap.genetec.com and an RMA form will be issued to you.