[KBA-78974] Config Tool and Security Desk crash after upgrading to Security Center 5.7 GA or SR1 on SV-32 and SV-300
This article explains why client applications crash after upgrading to Security Center 5.7 GA or SR1 on SV-32 and SV-300.
Applies to: SV-300 9.2 - 9.3 | SV-32 5.13 - 9.1
After upgrading to Security Center 5.7 GA or SR1 on SV-32 or SV-300, Config Tool or Security Desk crash shows the following error in the Event Viewer:
This issue is caused by a software packaging issue.
- Manually remove these registry keys:
- HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Genetec\Security Center\Plugins\UpdateNotification
- HKEY_LOCAL_MAHCINE\SOFTWARE\Genetec\Security Center\Plugins\UpdateNotification
We strongly recommend backing up the registry entries before making any modifications.
- Upgrade to Security Center 5.7 SR2 or higher.
This issue is resolved in Security Center 5.7 SR2.