[KBA-78947] Webcam image not displaying in Security Center when assigning cardholder pictures - Security Center 5.2 and later

series
Security Center 5.2 and later
revised_modified
2018-08-29

[KBA-78947] Webcam image not displaying in Security Center when assigning cardholder pictures

This article explains why a webcam image might not display in Security Desk or Config Tool when you are trying to assign a cardholder picture.

Symptoms

The webcam works properly in Windows, but the webcam image is not displayed in the Cardholder management task in Config Tool or Security Desk.

Cause

The latest driver might not be installed on the webcam.

Workaround

To install the latest driver on your webcam:
  1. In Windows, open Device Manager.
  2. Right-click your webcam and select Properties.

  3. In the Properties dialog box, click the Driver tab, and then click Update Driver.

  4. Click Browse my computer for driver software > Let me pick from a list of device drivers on my computers.
  5. Clear the Show compatible hardware option.
  6. From the Manufacturer section, select the manufacturer of your webcam.
  7. From the Model section, select the model of your webcam.
  8. Click Next.

    You should receive this message: Windows has successfully updated your drivers.

  9. Restart Config Tool or Security Desk.

The next time you try to assign a cardholder picture in the Cardholder management task using the Load from webcam option, the webcam image displays correctly. If the webcam image is still not displaying, contact Genetecâ„¢ Technial Support.