[KBA-79021] Enhanced PTZ auto-calibration not working for some Hanwha units in Security Center - Security Center 5.4 - 5.7 SR5, 5.8 GA

series
Security Center 5.4 - 5.7 SR5, 5.8 GA
revised_modified
2020-01-08
TFSnum
2157584

[KBA-79021] Enhanced PTZ auto-calibration not working for some Hanwha units in Security Center

This article explains why enhanced PTZ auto-calibration does not work properly for some Hanwha units in Security Center 5.4 to 5.7 SR5 or 5.8 GA.

Symptoms

In Security Center 5.4 to 5.7 SR5 or 5.8 GA, enhanced PTZ auto-calibration does not set the appropriate PTZ coordinates for some Hanwha unit models, such as SNP-6321H, SNP-L6233RH, and XNP-6320H.

Cause

A coding issue.

Workaround

Upgrade to Security Center 5.7 SR6, or Security Center 5.8.1.0 or later.

Status

This issue is fixed in Security Center 5.7 SR6 and 5.8.1.0.