[KBA-01346] Cannot control a PTZ camera if its serial port is a device on a different Archiver role
This article explains why you are unable to move a PTZ motor if the unit’s entities are managed by different Archiver roles.
Applies to: Security Center 5.2 - 5.7
Users cannot move a PTZ motor in Security Center.
The PTZ motor entity of the video unit is managed by a different Archiver role than the camera entity. In Security Center, the PTZ motor and the camera must be managed by the same Archiver role.
To fix this issue, move both entities under the same Archiver role.