[KBA-01346] Cannot control a PTZ camera if its serial port is a device on a different Archiver role - Security Center 5.2 - 5.7

series
Security Center 5.2 - 5.7
revised_modified
2014-05-02

[KBA-01346] Cannot control a PTZ camera if its serial port is a device on a different Archiver role

This article explains why you are unable to move a PTZ motor if the unit’s entities are managed by different Archiver roles.

Applies to: Security Center 5.2 - 5.7

Symptoms

Users cannot move a PTZ motor in Security Center.

Cause

The PTZ motor entity of the video unit is managed by a different Archiver role than the camera entity. In Security Center, the PTZ motor and the camera must be managed by the same Archiver role.

Workaround

To fix this issue, move both entities under the same Archiver role.