[KBA-79050] Panasonic cameras that do not support H.264 remain offline in Security Center 5.9.3.0
This article explains why older Panasonic cameras that do not support H.264 streaming might go offline in Security Center 5.9.3.0.
Symptoms
The Panasonic camera is offline in Security Center.
The issue applies to Panasonic cameras that do not support H.264 streaming, including
the following models:
- DG-NF302, DG-NP1004, DG-NP244, DG-NP304, DG-NS202, DG-NS202A, DG-NW484S
- RP-NP1004
- WJ-NT304, WJ-NT314
- WV-NF284, WV-NF302, WV-NP1004, WV-NP244, WV-NP304, WV-NS202, WV-NS202A, WV-NS954, WV-NW484S, WV-NW964
Cause
A coding issue.
Workaround
Install hotfix 2588803. To acquire the hotfix, contact the Genetec™ Technical Assistance Center (GTAC).
Status
This issue will be fixed in Security Center 5.9.4.0.