[KBA-79050] Panasonic cameras that do not support H.264 remain offline in Security Center 5.9.3.0 - Security Center 5.9.3.0

series
Security Center 5.9.3.0
revised_modified
2020-09-09
TFSnum
2579335

[KBA-79050] Panasonic cameras that do not support H.264 remain offline in Security Center 5.9.3.0

This article explains why older Panasonic cameras that do not support H.264 streaming might go offline in Security Center 5.9.3.0.

Symptoms

The Panasonic camera is offline in Security Center.

The issue applies to Panasonic cameras that do not support H.264 streaming, including the following models:
  • DG-NF302, DG-NP1004, DG-NP244, DG-NP304, DG-NS202, DG-NS202A, DG-NW484S
  • RP-NP1004
  • WJ-NT304, WJ-NT314
  • WV-NF284, WV-NF302, WV-NP1004, WV-NP244, WV-NP304, WV-NS202, WV-NS202A, WV-NS954, WV-NW484S, WV-NW964

Cause

A coding issue.

Workaround

Install hotfix 2588803. To acquire the hotfix, contact the Genetecâ„¢ Technical Assistance Center (GTAC).

Status

This issue will be fixed in Security Center 5.9.4.0.