[KBA-01347] Enabling long PIN support on HID units - Security Center | HID

Security Center | HID

[KBA-01347] Enabling long PIN support on HID units

This article explains how to enable the long PIN (longer than 5 digits) support on HID controllers.


This procedure applies to all HID controllers (legacy and EVO) supported in Security Center.

For a list of supported HID hardware, see Supported HID hardware and Supported HID hardware in Security Center.

What you should know

By default, HID controllers only accept PIN numbers up to 5 digit long. You can increase this limit to 8 digits for readers using Card and PIN mode and to 15 digits for readers using Card or PIN mode.


  1. Log on to the Genetecâ„¢ Console of the Access Manager Server (http://<SERVERNAME>/genetec/console).
  2. In the upper right of the window of the Server Console menu, select Commands.
  3. Select User Commands > VertX Commands > Make new VertxConfig.gconfig.

  4. Go to the path shown on the screen and open the VertxConfig.gconfig file with Notepad.
    Only modify a .gconfig file if you are sure the changes are valid. Incorrect code in a .gconfig file can cause issues on your system or cause your system to go offline.
  5. Look for the Length entry and adjust it accordingly (that is, MaximumPinLength="nn" where nn is the maximum PIN length in digits).
  6. Copy this file to the Security Center installation folder on all servers hosting the Access Manager role.

    On a 64-bit machine, the default is C:\Program Files (x86)\Genetec Security Center 5.x\ConfigurationFiles.

The next time you synchronize a unit (HID controller) with the Access Manager, the unit accepts PIN numbers up to the maximum PIN length. For every PIN credential that is longer than the specified maximum, a warning message is issued during synchronization and the PIN is not synchronized to the unit.

To synchronize a unit:

  1. Connect to Security Center with Config Tool.
  2. Open the Access control task and select the Roles and units page.
  3. Select a unit (HID controller) > Synchronization > Synchronize now.