[KBA-01302] Media Router role fails to start - Security Center 5.4 - 5.9

series
Security Center 5.4 - 5.9
revised_modified
2014-01-16

[KBA-01302] Media Router role fails to start

This article explains why the Media Router role might be displayed in yellow and fail to start after a new Security Center installation.

Symptoms

After a new Security Center installation, the Media Router role is in yellow in the Roles view. When you click Diagnose, the following warnings are shown:
  • Role failed to start
  • RTSP Server failed to start
If you click the information button (), you can view a more detailed error message from the Genetecâ„¢ Event Viewer logs:
Role failed to start

System.Net.Sockets.SocketException (0x80004005): Only one usage of each socket address (protocol/network address/port)
 is normally permitted at System.Net.Sockets.Socket.DoBind(EndPoint endPointSnapshot, SocketAddress socketAddress) 
at System.Net.Sockets.Socket.Bind(EndPoint localEP) at Genetec.Net.Streaming.Rtsp.Server.RtspServer..ctor(Int32 listeningPort,
 String name, TimeSpan keepAliveTimeout, Boolean secure, IRtspAuthenticator rtspAuthenticator) 
at Genetec.Net.Streaming.Rtsp.Server.RtspServer..ctor(Int32 listeningPort, String name) 
at Genetec.StreamManagement.Role.Rtsp.RtspServerController.StartListen(Int32 listenPort) 
at Genetec.StreamManagement.Role.StreamLocatorManager.Start(Int32 rtspPort) 
at Genetec.StreamManagement.Role.StreamManagementRole.OnConfigurationProviderStarted(IAsyncResult asyncResult)

Cause

This issue occurs when an application uses TCP Port 554. The Media Router role uses this as an RTSP port by default.

More Information

To resolve this issue:
  1. In Config Tool, open the System task.
  2. Click Roles > Media Router > Properties.
  3. Change the RTSP port option to a value other than 554, 555 (reserved for the Archiver role), or 560 (reserved for the Archiver redirector).