[KBA-01054] Omnicast™ SDK application freezes when exporting a G64 file - Omnicast™ 4.6 - 4.8

series
Omnicast™ 4.6 - 4.8
revised_modified
2012-10-18

[KBA-01054] Omnicast™ SDK application freezes when exporting a G64 file

This article explains why exporting a G64 file using the Omnicast™ SDK might fail and cause the custom application to freeze.

Symptoms

Exporting a G64 file using the Omnicast™ SDK might fail and not return an "ExportCompleted" event. This causes the application to freeze indefinitely while it waits for this event.

Cause

TCP errors, such as "ARCHIVER_TCPCONNECTION_FAILED", can cause the export to timeout. The object cannot recover properly from this timeout, and following exports for the same video sequence will also fail.

Workaround

None.

Status

A hotfix is available for Omnicast™ 4.6 SR1 (HF1254). Contact the Genetec™ Technical Assistance Center to obtain it.

This hotfix ensures that the "ExportCompleted" callback is always called and that the nStatusCode parameter contains information about the success or failure of the export.

This issue is fixed in Omnicast™ 4.8 SR3.