[KBA-78378] Badge template designs might be missing when you open them from the Badge designer tool
This document explains how to recover your badge template designs and why they might have disappeared.
After upgrading to Security Center 5.7 GA, badge template designs that have already been created might be partially or completely missing.
This issue applies to workstations that are running operating systems using either a regional configuration or a language that uses a comma (,) instead of a dot (.) as the decimal symbol.
Change the decimal symbol in your regional configuration to a dot (.).To change the decimal symbol:
- Close Config Tool.
- Click the Start menu icon, type Region in the search bar, and then select .
- In the Decimal symbol field, replace the comma (,) with a dot (.) and click to save the changes.
5. Open Config Tool and check the badge template designs.
This issue will be resolved in Security Center 5.7 SR1.