[KBA-01119] Basler BIP2-D1300C-DN Goes Offline after Motion Is Detected - Omnicast™ 4.8 SR1

series
Omnicast™ 4.8 SR1
revised_modified
2013-04-22

[KBA-01119] Basler BIP2-D1300C-DN Goes Offline after Motion Is Detected

This article explains why a Basler BIP2-D1300C-DN unit may go offline in Omnicast after it detects motion.

Symptoms

When running hardware (unit) motion detection on a Basler BIP2-D1300C-DN (with firmware 3.60), the unit will stop responding and turn red in Omnicast once motion is detected.

Cause

Motion threshold values are incorrectly applied by the software.

Workaround

Reboot the unit.

Status

A hotfix is available for Omnicast 4.8 SR1 HIP2 (HF86035). Please contact the Genetec Technical Assistance Center to obtain it.

This issue is resolved in Omnicast 4.8 SR2.