[KBA-01458] Expansion server stuck on Waiting for Directory response when Directory Authentication is enabled - Security Center 5.4 GA - SR3

series
Security Center 5.4 GA - SR3
revised_modified
2016-05-31

[KBA-01458] Expansion server stuck on Waiting for Directory response when Directory Authentication is enabled

This article explains why an expansion server can get stuck on Waiting for Directory response when Directory Authentication is enabled, and the directory server and expansion server times are not in sync.

Symptoms

  • In the Directory, the expansion server and associated roles show as offline.
  • In the Server Admin on the expansion server, the Directory connection status is stuck on Waiting for Directory response when Secure Connection is enabled.

  • There is a time difference of more than five minutes between the Directory server and expansion server.

Cause

The security token only allows a time difference of up to five minutes. When Directory Authentication is enabled, there cannot be a time difference of more than five minutes between the servers.

Workaround

To resolve the issue, ensure that the time difference between the servers is less than five minutes.