[KBA-00239] Save snapshot button not working for some cameras in Omnicast™ - Omnicast™ 4.0 - 4.8

series
Omnicast™ 4.0 - 4.8
revised_modified
2010-08-24

[KBA-00239] Save snapshot button not working for some cameras in Omnicast™

This article explains why the "Save a snapshot of the current frame" button might not work for some cameras in Omnicast™.

Symptoms

The Save a snapshot of the current frame button does not work from the Live Viewer or the Archive Player for some cameras.

Cause

  • The filepath and image format for snapshots are not specified in the client application in Options > User Interaction.
  • Special characters are being used in the camera name, which is a Micosoft Windows limitation. Characters that must be avoided are: : \ / : * ? ' < > |

Workaround

  • Specify the filepath and image format for snapshots in the client application in Options > User Interaction.
  • Ensure that the camera name does not contain any special characters.