[KBA-78761] Cameras might not generate thumbnails after being moved from one Archiver to another in Security Center 5.7 - Security Center 5.7

series
Security Center 5.7
revised_modified
2018-03-14

[KBA-78761] Cameras might not generate thumbnails after being moved from one Archiver to another in Security Center 5.7

This article explains why thumbnails might not work for some cameras after they are moved from one Archiver role to another.

Symptoms

The Archives task in Security Desk fails to generate thumbnails for cameras that were moved from on Archiver role to another. No timeout period or error message is displayed. The report keeps trying to generate the thumbnails but does not succeed.

GeneratingThumbnails

Cause

A coding defect

Workaround

None

Status

This issue will be resolved in Security Center 5.7 SR3.

Because Security Center 5.7 SR3 has not been released yet, contact GTAC. We have a hotfix available for those covered by the Genetec Advantage plan.