[KBA-01445] Security Desk takes a long time to start after upgrading to Security Center 5.4 - Security Center 5.4 GA - SR3

series
Security Center 5.4 GA - SR3
revised_modified
2016-06-03

[KBA-01445] Security Desk takes a long time to start after upgrading to Security Center 5.4

This article explains how to reduce the time it takes for Security Desk to start, following an upgrade to Security Center 5.4.

Symptoms

In some situations, clients use DNS on their workstations for internal websites, but do not have access to external websites.

Cause

Security Center 5.4 uses certification. When starting Security Desk, Security Center attempts to validate the self-sign certificate by communicating with the web publisher. Because internet connectivity is not available, Security Center keeps trying to access the web publisher until it times out.

Workaround

Bypass self-sign certificate validation as follows:

  1. In Windows, click Start > Control Panel.
  2. Open Internet Options.
  3. Click the Advanced tab.
  4. Clear Check for publisher's certificate revocation and Check for server certificate revocation, and click OK.
  5. Restart Security Desk.