Conversion warnings for body-worn cameras - Security Center 5.9

Troubleshooting body-worn cameras in Security Center

series
Security Center 5.9
revised_modified
2020-07-08

Conversion warnings are displayed when evidence files cannot be imported or downloaded.

NOTE: All of these conversion warnings disappear after 2 minutes.

Outside retention period

Cause: The wearable camera user, the Archiver role, or the Wearable Camera Manager role are set to only keep files within a specified retention period, but the Genetec Clearance™ Uploader attempted to import a file outside that period.

Solution: To import older files, the retention period must be extended or the Automatic cleanup option must be turned off. This can be done in Config Tool, from the Archiver's Camera default settings page, the Wearable Camera Manager’s Recording settings page, or the wearable camera user's Recording page.

Error converting resources

Cause: The downloaded file could not be converted because its format is not supported. The downloaded file was copied to the server location specified in the warning message.

Solution: Access the files manually at the location specified in the warning message.

Unable to copy locally

Cause: There was a conversion error and the downloaded file could not be copied to the server location specified in the warning message.

Solution: Check the local disk to ensure that you have enough storage space.

NOTE: A manual intervention is required to recover the file and you must contact Genetec™ Technical Assistance Center.