Configuration file errors for body-worn cameras - Security Center 5.9

Troubleshooting body-worn cameras in Security Center

series
Security Center 5.9
revised_modified
2020-07-08

If you receive a One or more camera station configuration files are obsolete and must be regenerated for the Wearable Camera Manager role, one or more configuration files for body-worn camera stations contain errors.

Cause

One or more camera station configuration files are obsolete and must be regenerated.

The obsolete camera station configuration file is highlighted in red.

Solution 1

Regenerate one camera station configuration file.
NOTE: Regenerating one file is typically used when the file is obsolete or when you suspect the file has been compromised. Regenerating the configuration file renders all previous instances of the file unusable.
  1. From the Config Tool home page, open the Video task, select the Wearable Camera Manager role, and click the Hardware tab.
  2. In the Camera stations section, select a camera station and click Edit the item ().

  3. Select Generate new configuration file for this camera station and click OK.

  4. Transfer the new .json configuration file to the camera station or the Genetec Clearance™ Uploader.
    IMPORTANT: For security reasons, ensure that the original configuration file is deleted from its original location after it is successfully transferred. For example, C:\Users\username\AppData\Local\Temp\Genetec.

Solution 2

Regenerate all camera station configuration files.
NOTE: Regenerate all is typically used to when the IP address, port, or certificate of the Wearable Camera Manager role has changed. This ensures that all camera stations are able to communicate with the role.
  1. From the Config Tool home page, open the Video task, select the Wearable Camera Manager role, and click the Hardware tab.
  2. In the Camera stations section, click Regenerate all ().
  3. In the confirmation dialog box that opens, click Regenerate all.

  4. Transfer all new .json configuration files to the relevant camera stations or the Genetec Clearance™ Uploader.
    IMPORTANT: For security reasons, ensure that the original configuration file is deleted from its original location after it is successfully transferred. For example, C:\Users\username\AppData\Local\Temp\Genetec.