Archives report for body-worn camera is empty - Security Center 5.9

Troubleshooting body-worn cameras in Security Center

series
Security Center 5.9
revised_modified
2020-07-08

The Archives report in Security Desk is empty. This occurs when the download or upload process times out.

Cause

This issue can be caused by one or several of the following:
  • Download processing issues when copying from camera to download folder location.
  • G64 file conversion processing issues.
  • G64 file conversions in progress.
  • Upload processing to Security Center archive times out.

Solution

  1. In the Genetec Clearanceâ„¢ Uploader event logs, check that the files were downloaded.
  2. In Security Desk check that the downloaded files are in the archives folder.

    For example, C:\VideoArchives\Archiver\0000166\2018-02-26.

  3. If you see .G64 mentioned in the archives folder file path, wait a few minutes.

    The role needs time to convert the files so that the Archiver can read them.

  4. If the Archiver is still empty or unresponsive, do the following:
    1. In Config Tool, deactivate and activate the Wearable Camera Manager role.
    2. In Config Tool, deactivate and activate the Archiver role.
  5. In Security Desk generate the Archives report again.