[KBA-00853] Archive Player freezes when fast-forwarding Bosch VRM Video - Omnicast™ 4.6 - 4.8

series
Omnicast™ 4.6 - 4.8
revised_modified
2012-02-23

[KBA-00853] Archive Player freezes when fast-forwarding Bosch VRM Video

This article explains why the Omnicast™ Archive Player application becomes unresponsive when fast-forwarding video from cameras with footage that was recorded using Bosch VRM integration.

Symptoms

When using the timeline in the Archive Player to fast-forward or rewind video on a camera that records using Bosch VRM, the Archive Player becomes unresponsive after several tries.

Cause

There is a timing issue when treating Bosch VRM video requests.

Workaround

Close the Archive Player application an reopen it.

Status

A hotfix is available for Omnicast™ 4.7 SR1 HIP2 (HF1141). Contact the Genetec™ Technical Assistance Center to obtain it.

This issue is fixed in Omnicast™ 4.8 SR1 HIP1.