To grant access to a tenant who forgot their credential, or to allow emergency personnel to access a floor, you can manually dispatch an elevator in the Otis CompassPlus™ system from the Monitoring task in Security Desk.
- From the home page in Security Desk, open the Monitoring task.
Do one of the following:
- Right-click a in the area view, and click Dispatch elevator ().
- Drag a DEC entity from the area view to a canvas tile, and then click Dispatch elevator () in the Otis Compass widget.
In the Dispatch elevator dialog box, select a floor and an elevator door side.
If the passenger has a special label, expand the Special
labels list and select a label.
Special passenger labels are created in the CompassPlus™ system and are created in Security Center the first time the Otis Compass plugin role is connected to the CompassPlus™ system. The behavior of the elevator changes depending on the settings that were configured for that label in the CompassPlus™ system.
- Click OK.