[KBA-01355] Synergis™ Master Controller stops granting access and communicating with server
This article explains why a Synergis™ Master Controller (SMC) running a version older than 2.2 might fall offline and stop controlling doors.
The Synergis™ Master Controller (SMC) stops communicating with Security Center and stops controlling doors.
To verify if you are affected by this issue:
- Log on to http://<IPAddress>/Performance/
- Ensure the FreeDiskMegabytes field equals 400 or less.
The credentials folder fills up with files until the disk is full. As soon as disk space is less than 400 MB, the aforementioned symptoms are displayed.
A hotfix is available for SMC 2.0 GA and SMC 2.1 GA (HF150206). Contact the Genetec™ Technical Assistance Center to obtain it and to have the files filling the hard disk deleted.The issue is resolved in SMC 2.2 GA.