[KBA-01355] Synergis™ Master Controller stops granting access and communicating with server - Synergis™ Master Controller 2.0 - 2.1

series
Synergis™ Master Controller 2.0 - 2.1
revised_modified
2014-05-26

[KBA-01355] Synergis™ Master Controller stops granting access and communicating with server

This article explains why a Synergis™ Master Controller (SMC) running a version older than 2.2 might fall offline and stop controlling doors.

Symptoms

The Synergis™ Master Controller (SMC) stops communicating with Security Center and stops controlling doors.

To verify if you are affected by this issue:

  1. Log on to http://<IPAddress>/Performance/
  2. Ensure the FreeDiskMegabytes field equals 400 or less.

Cause

The credentials folder fills up with files until the disk is full. As soon as disk space is less than 400 MB, the aforementioned symptoms are displayed.

Workaround

None

Status

A hotfix is available for SMC 2.0 GA and SMC 2.1 GA (HF150206). Contact the Genetec™ Technical Assistance Center to obtain it and to have the files filling the hard disk deleted.

The issue is resolved in SMC 2.2 GA.