[KBA-74607] GE Interlogix GEC-IP2B camera cannot be enrolled or causes the Archiver to restart in Security Center 5.4 and 5.5 - Security Center 5.4 - 5.5

series
Security Center 5.4 - 5.5
revised_modified
2016-10-14

[KBA-74607] GE Interlogix GEC-IP2B camera cannot be enrolled or causes the Archiver to restart in Security Center 5.4 and 5.5

This article explains what you must do if the GE Interlogix GEC-IP2B camera either cannot be enrolled or causes the Archiver to restart in Security Center 5.4 and 5.5.

Symptoms

You might notice one of the following issues:
  • After an upgrade, Archivers that have GE Interlogix GEC-IP2B cameras turn red and restart.
  • GE Interlogix GEC-IP2B cameras do not successfully enroll when you add them to an Archiver.

Cause

The unit does not respond to the Archiver's request for a list of the unit's capabilities.

Workaround

None

Status

This issue is resolved in Security Center 5.4 SR3 CU2 and 5.5 SR3.