[KBA-01442] ASF conversion of G64 video files longer than one hour, shows only one hour of video - Security Center 5.4 GA, SR2

series
Security Center 5.4 GA, SR2
revised_modified
2016-04-21

[KBA-01442] ASF conversion of G64 video files longer than one hour, shows only one hour of video

This article explains why a G64 video file that is longer than one hour, shows only one hour of ASF converted video.

Symptoms

This issue is found in Security Center 5.4 GA and 5.4 SR2 systems.

When converting G64 video files that are longer than one hour to ASF format, the converted file only includes up to one hour of video. The conversion process completes successfully and no errors are displayed or reported. The converted ASF file plays properly, but the video is only one hour long. For example, when converting a two hour G64 video file to ASF, only the first hour is included.

G64 video files of one hour or less are converted to ASF format without problems.

Cause

An issue found in the code.

Workaround

Export long G64 video files into multiple G64 files that are shorter than one hour, and then convert the shorter files to ASF.

Status

This issue is fixed in Security Center 5.4 SR3 and 5.5 GA.