[KBA-01121] Free Look Does Not Function Properly when Cameras Are Connected to a Hardware Matrix
This article explains why users will be unable to move hardware matrix cameras at an angle when using the Free Look tool.
The Free Look tool is able to pan or tilt a camera connected to a hardware matrix, but it cannot do both at the same time in order to move at an angle. In these cases, only the tilt commands will be recognized.
This is caused by a coding issue.
A hotfix is available for Omnicast 4.8 SR1 (HF98292) Please contact the Genetec Technical Assistance Center to obtain it.
This issue is resolved in Omnicast 4.8 SR2.