[KBA-79026] Events not received from Bosch units running firmware 7.50 - Security Center 5.4 - 5.7 SR6 CU3, 5.8 GA - 5.8.1.1, 5.9.0.0

series
Security Center 5.4 - 5.7 SR6 CU3, 5.8 GA - 5.8.1.1, 5.9.0.0
revised_modified
2020-01-27
TFSnum
2370918

[KBA-79026] Events not received from Bosch units running firmware 7.50

This article explains why events generated by Bosch cameras running firmware 7.50 are not received in Security Center.

Symptoms

You cannot see or trigger any video analytic events or motion events for a Bosch camera running firmware 7.50 in Security Center.

Cause

Bosch cameras running firmware 7.50 respond differently than cameras with earlier firmware versions, and the response behavior cannot be handled correctly in Security Center.

Workaround

Downgrade your camera firmware to 7.10.

Status

This issue will be fixed in Security Center 5.7 SR6 CU4, 5.8.1.3, 5.9.0.1 LTS, and 5.9.1.0.