[KBA-76338] Video units display error message Transmission Lost after installing Security Center 5.5 SR5 CU2
This article explains why the error message Transmission Lost might appear on video units, following the installation of Security Center 5.5 SR5 CU2.
After installing Security Center 5.5 SR5 CU2, video units display the error message Transmission Lost.
- Epiphan Systems
- Impath Networks
- March Networks
- Oncam Grandeye
- Spark Security
- Traficon International N.V.
- Vingtor Stentofon
- VIVOTEK (FE8171V)
During the installation of Security Center 5.5 SR5 CU2, the system failed to update files.
Download and install this hotfix. You must install this hotfix on all of the servers that host the affected Archiver roles. A restart of the Genetec™ Server service is part of the hotfix installation so you do not need to restart this service manually.
This issue is resolved in Security Center 5.5 SR5 CU3.