[KBA-76338] Video units display error message Transmission Lost after installing Security Center 5.5 SR5 CU2 - Security Center 5.5 SR5 CU2

series
Security Center 5.5 SR5 CU2
revised_modified
2017-04-06

[KBA-76338] Video units display error message Transmission Lost after installing Security Center 5.5 SR5 CU2

This article explains why the error message Transmission Lost might appear on video units, following the installation of Security Center 5.5 SR5 CU2.

Symptoms

After installing Security Center 5.5 SR5 CU2, video units display the error message Transmission Lost.

This error message might be displayed on video units that come from the following manufacturers:
  • Advidia
  • Canon
  • Epiphan Systems
  • Hauppauge
  • Impath Networks
  • March Networks
  • MAVIX
  • MOBOTIX
  • Oncam Grandeye
  • Sentry360
  • Selea
  • Spark Security
  • Teleste
  • Toshiba
  • Traficon International N.V.
  • Vingtor Stentofon
  • VIVOTEK (FE8171V)

Cause

During the installation of Security Center 5.5 SR5 CU2, the system failed to update files.

Workaround

Download and install this hotfix. You must install this hotfix on all of the servers that host the affected Archiver roles. A restart of the Genetecâ„¢ Server service is part of the hotfix installation so you do not need to restart this service manually.

IMPORTANT: In a Failover Archiver scenario, you must install the Cumulative Update or hotfix on both the primary server and the failover server.

Status

This issue is resolved in Security Center 5.5 SR5 CU3.