[KBA-75162] Analog PTZ cameras connected to a Bosch encoder might drift when controlled by the PTZ widget in Security Center 5.4 and 5.5 - Security Center 5.4 GA - SR3 CU1, 5.5 GA - SR2

series
Security Center 5.4 GA - SR3 CU1, 5.5 GA - SR2
revised_modified
2017-02-10

[KBA-75162] Analog PTZ cameras connected to a Bosch encoder might drift when controlled by the PTZ widget in Security Center 5.4 and 5.5

This article explains why an analog PTZ camera that is connected to a Bosch encoder might move by itself when controlled by the PTZ widget.

Symptoms

When an analog PTZ camera that is connected to a Bosch encoder is being controlled by the PTZ widget, the analog PTZ camera might continue to drift and not stop.

Cause

This behavior is due to a communication issue that occurs when PTZ data is forwarded from the unit communication channel to the serial communication channel between the Archiver and the Bosch encoder unit.

Workaround

Restart the encoder.

Status

This issue is resolved in Security Center 5.4 SR3 CU2 and Security Center 5.5 SR3.