[KBA-78862] Synergis™ Cloud Link keeps restarting after upgrading to Synergis™ Softwire 10.7 GA - Synergis™ Cloud Link 3.0 | Synergis™ Softwire 10.7 GA

series
Synergis™ Cloud Link 3.0 | Synergis™ Softwire 10.7 GA
revised_modified
2018-04-19

[KBA-78862] Synergis™ Cloud Link keeps restarting after upgrading to Synergis™ Softwire 10.7 GA

This article explains why the Synergis™ Cloud Link may keep restarting after upgrading to Synergis™ Softwire 10.7 GA.

Symptoms

After upgrading Synergis™ Cloud Link to Synergis Softwire 10.7 GA (10.7.411.5), the Cloud Link keeps disconnecting in Security Center. The Cloud Link reboots approximately every two minutes.

Cause

This is due to a coding issue.

Workaround

The following firmware update patch needs to be applied to Cloud Link.

To provide sufficient time for the patch installation, the Cloud Link portal needs to be loaded as soon as the unit restarts.

Status

This issue is resolved in Synergis™ Softwire 10.7 SR1.