Known issues are software issues that have been discovered in the current release or a previous release, and have not yet been resolved.
|152759||Web Client: If you try to export federated video from an Omnicast™ system, but the user assigned to the Omnicast™ Federation™ role lacks the required privileges, you receive the following error message: An unexpected error occurred while exporting the video. Contact your administrator.|
|252001||In Security Desk you cannot start an override for a schedule more than 24 hours in advance. However, in the Mobile app it is possible to start an override for a schedule more than 24 hours in advance. For example, if the current date is April 22, 2015 at 10:20, you can start the override on April 23, 2015 at 10:21.|
|252845||Web Client: The Unused card filter is missing from the Cardholder management Advanced search filters.|
|259627||Streaming a blocked federated camera displays the default camera image instead of the Blocked message.|
|261198||Web Client: Watermarking is not supported when exporting video from a federated Omnicast™ camera.|
Client: Active Directory
Cardholders and Cardholder groups are not listed as potential members of the
Cardholder groups in the Access control task of Web Client.
Workaround: Add the Cardholder to the Cardholder group from the Cardholder management task. This works only for Cardholders.
|261518||Web Client: Visitors cannot be added as members of Cardholder groups in the Access control task.|
|263475||When upgrading the Mobile
previously exported video cannot be accessed.
Workaround: Copy the exported video from the previous version's Mobile Server folder in the FileStorage\ExportVideo directory to the new Mobile Server folder. Then restart the Genetec™Security Center Mobile Server service.
Client: After running several
queries from the Access control task, the selector pane on the
left becomes disabled; you cannot run any more queries from this page.
Workaround: Reload the Access control task in Web Client.
|272104||Web Client: When attempting to add a Cardholder group to a Global partition, an incorrect error message is displayed Invalid transaction. Asynchronous exception occured, check the inner exception. If this error message is displayed it is because an operation could not be committed due to insufficient privileges.|
|272817||Video cannot be streamed from DVMRe units in federated Omnicast™ systems.|
|272826||The Mobile Server outputs video from native DVMRe units at a lower resolution than what is configured.|
Client: From an Alarm report,
when you export the video from an alarm that is set to play live video, the
Export video dialog box displays the current time instead of
the time when the alarm occurred.
Workaround: Specify the date and time when the alarm occurred, and then export the video.
|372228||Web Client and Chrome: Sometimes while exporting video from a report, the list in the report pane becomes misaligned.|
Client: When editing the
content of a report, only one column is selected by default.
Workaround: Select the columns for the information that you want in the report.
|375030||Mobile app and Web Client: When a user tries to view video from a federated camera that is blocked, the messages displayed do not indicate that the camera is being blocked.|
|376557||Web Client: If a user's privileges deny access to live video and grant access to playback video, when that user tries to play back video in the Web Client, video does not play and the following message appears: You do not have the privilege to view live video.|
|379585||Web Client: Custom events cannot be filtered out of a Door activities report.|
|649382||Web Client: If you export video in G64 format from All sources and you have multiple Archivers on the system, some video sequences might be missing.|
|653569||Web Client: In the Door activities report, the Unit type report column does not correspond to the information in Security Desk, which uses the Product type column.|
|933133||Mobile Server Web Client: In some situations deleting a credential does not remove it from the credentials list until the Credentials configuration page in the Web Client is refreshed.|
Extension: If the server certificate is
changed from a self-signed certificate to a different self-signed certificate, while
the Security Center Threat Level app for iOS is logged
onto a mobile device, then a white screen might be displayed indefinitely on the iOS
Security Center Threat Level app.
Workaround: Navigate to the Safari settings on the iOS device and click Clear History and Website Data.
Extension: If the main port setting for
app connectivity on the
Server is different to the
default (port 8100), the Mobile Server
configuration must be manually corrected.
Workaround: Correct the connectivity port in the Mobile Server Extension files: gscmsts\Config\configs.json and screstproxy\Config\configs.json.