Limitations are software or hardware issues that cannot be fixed. For certain limitations, workarounds are documented.
|67947||Web Client: You cannot upload photos from iOS devices for cardholder or visitor pictures.|
|87208||Mobile Admin: If you enter an incorrect value in the Mobile Admin configuration pages and click Apply, it is replaced by a correct value.|
|87246||If you change the Server instance value in the Mobile
Mobile streaming settings page (for example, from 1 to 5), you
are still able to stream video from mobile devices that were previously connected to
Server 1, even though they
might be in conflict with other mobile devices from another Mobile
Server in your system.
Workaround: If you want to change the Server instance value, you must delete all Security Center virtual cameras, and then re-configure the mobile streaming feature. See Setting up mobile streaming for more information.
|87966||Web Client: If you reduce the size of the Web Client window smaller than a resolution of 1024x600, some of the buttons in the toolbar are hidden.|
|88266||Web Client: In the Audit trails task, generated events that are related to actions performed on doors using Mobile app, display incorrect data in the Initiator application and Initiator application version columns.|
|88674||Web Client: In the Go to specific date and time dialog box, the available video sequences do not show the archive source.|
|88745||Security Center Mobile users that have the privilege to use PTZ controls can override the PTZ controls of any Security Center user, even if they have a lower user level.|
|119065||Apple Mobile app: If you click Cancel when adding a bookmark, the camera that had started recording video continues to record for the Default manual recording length value set in Config Tool.|
|147913||Web Client, Apple Mobile app: If you are viewing playback video and you click the Jump forward button to a future time stamp, the playback is stuck buffering at 0%.|
|148280||If a user is logged on or has logged off less than 30 seconds ago, their credentials can be used to log on again without validating their user logon schedule, password expiration, and password strength.|
Client, IE11: After logging on,
the logon page might be displayed again. This occurs because the Server OS does not
have the latest .NET Framework update, and the browser is not recognized by the
To resolve this issue, install the Microsoft update for .NET Framework 4. You can download the update here: http://support.microsoft.com/kb/2836939.
Workaround: Enable compatibility view in your browser.
|152738||The Force change password option in Security Center Config Tool is not supported in Web Client or Mobile app.|
|197273||Web Client, Firefox: You might experience issues with video streaming resolutions that are higher than 320x240.|
|252450||Although you can manually unlock a door controlled by SMC from Security Desk when the Access manager is offline, you cannot do so from the Mobile Server, Mobile app, or with Web Client.|
|519487||Mobile Server: When acknowledging an alarm that is configured to Create an incident on acknowledgement from a mobile device, an incident is not created.|
|593137||Security Center Mobile: Alarms with acknowledgment conditions are not supported by the Mobile app.|
|646882||Security Center Mobile 4.1 is not supported with Microsoft® Windows Server 2008 SP2. Security Center Mobile 4.1 requires .Net Framework 4.6.1, which is not supported on Microsoft® Windows Server 2008 SP2.|