[KBA-01240] System Status report emails sent from Security Desk are not received - Security Center 5.2

series
Security Center 5.2
revised_modified
2013-11-11

[KBA-01240] System Status report emails sent from Security Desk are not received

This article explains why System status task report emails sent from Security Desk are not received even if the sending action is successful.

Symptoms

In Security Desk, you can save the System Status task results as a report. This report can then be emailed to recipients through a Security Desk action, which prompts a message stating that the action was successfully executed. However, none of the recipients receive the email.

This issue does not affect other reports, which can be successfully sent by email.

  1. Saving the report:

  2. Emailing the report:

  3. Seeing the action is successful despite recipients not receiving the email:

Cause

There is a coding issue.

Workaround

None

Status

This issue is resolved in Security Center 5.2 SR4 and later.