[KBA-79039] Assa Abloy mag-stripe locks stop reading after upgrading to Synergis™ Softwire 10.11 - Synergis™ Softwire 10.11

series
Synergis™ Softwire 10.11
revised_modified
2020-05-06
TFSnum
2408766

[KBA-79039] Assa Abloy mag-stripe locks stop reading after upgrading to Synergis™ Softwire 10.11

This article explains why Assa Abloy mag-stripe locks stop granting access after upgrading to Synergis™ Softwire 10.11.

Symptoms

Assa Abloy mag-stripe locks stop granting access when using magnetic stripe cards, and no access event is received in Security Desk.

Cause

Synergis™ Softwire 10.11 pushes incorrect default values for the mag-stripe configuration.

Workaround

None.

Status

This issue is fixed in Synergis™ Softwire firmware build 10.11.462.0. Upgrade the firmware on your Synergis™ unit to build 10.11.462.0 or later. You can download the firmware file here: https://downloadcenter.genetec.com/support/Synergis/Hotfix/HF2490618_01_10.11.462.0.sfw.