[KBA-78149] Flir cameras might stay offline after upgrading to Security Center 5.6 - Security Center 5.6 GA - 5.6 SR4

series
Security Center 5.6 GA - 5.6 SR4
revised_modified
2017-11-07

[KBA-78149] Flir cameras might stay offline after upgrading to Security Center 5.6

This article explains why Flir cameras might remain offline and fail to automatically reconnect after upgrading to Security Center 5.6.

Symptoms

After upgrading to Security Center 5.6, Flir cameras remain offline and fail to automatically reconnect to the Archiver.

Cause

The Archiver receives a 400 Bad Request reply to the call SetNetworkInterfaces and disconnects the camera.

Workaround

None

Status

This issue is resolved in Security Center 5.6 SR4 CU1 and later.