[KBA-79042] Active Directory users deleted after upgrading to Security Center 5.9.2.0 - Security Center 5.9.2.0

series
Security Center 5.9.2.0
revised_modified
2020-07-10
TFSnum
2544929

[KBA-79042] Active Directory users deleted after upgrading to Security Center 5.9.2.0

This article explains why some Active Directory users are deleted from Security Center after upgrading to Security Center 5.9.2.0.

Affected systems

Systems that were upgraded to Security Center 5.9.2.0 using an installation package that was downloaded from GTAP before July 9, 2020.

Symptoms

After you upgrade to Security Center 5.9.2.0, existing users who were part of a user group that was managed by an Active Directory with the Create user on first logon option enabled are deleted from Security Center when the first Active Directory role synchronization is performed (either manually or using a scheduled task).

The user group and the group configurations remain intact, but user-specific settings are lost, such as privileges, partition access rights, alarm recipients, event-to-actions, private tasks, and so on.

Cause

A coding error.

Workaround

The Security Center 5.9.2.1 patch version is available, which contains a fix for the issue.
IMPORTANT: The 5.9.2.1 patch does not restore your lost configurations.
  1. Install the Security Center 5.9.2.1 patch version.

    As a minimum, the patch must be installed on the server hosting the Active Directory and any servers configured for Active Directory failover. We recommend also installing the patch on the other servers on your system.

    You can download the patch here: https://downloadcenter.genetec.com/products/SecurityCenter/5.9/5.9.2.1/Genetec%20Security%20Center%20Update%205.9.2.1.exe

  2. Do one of the following:
    • Restore a Directory database backup from a previous Security Center version before the 5.9.2.0 upgrade which contains your configurations.
    • Reconfigure your user-specific settings.

Status

As of July 9, 2020, the 5.9.2.1 patch is included in the full installer for Security Center 5.9.2.0. If you upgrade to 5.9.2.0 using an installation package that was downloaded from GTAP on July 9, 2020 or later, you do not experience this issue.