Recording the audio and video of call sessions - Sipelia™ 2.6

Sipelia User Guide 2.6

series
Sipelia™ 2.6
revised_modified
2017-11-13

To record the audio and video of call sessions involving users and SIP intercoms, you must configure the recording settings provided in the Recording page of the Sipelia™ Plugin role.

What you should know

The User recording and Device recording options apply to all user and SIP intercom entities, unless an entity is configured differently in which case it will not inherit the default values from the Sipelia™ Plugin role anymore.

Procedure

  1. Log on to Security Center with Config Tool, and then open the Plugins task.
  2. Select the Sipelia™ Plugin role, and then click Recording.
  3. Enter the following:
    User recording
    Enables the recording of call sessions in which user entities participate (either as a caller or recipient of a call). Once recorded, call sessions can later be reviewed and exported through the Call report task in Security Desk. The default value is defined here at the role level, and is inherited by all user entities. It is possible to turn the recording on or off for only specific user entities via the Recording audio and video setting provided in the VoIP page of the user entity without affecting all of them.
    Device recording
    Enables the recording of call sessions in which the SIP intercom entities participate (either as a caller or recipient of a call). Once recorded, sessions can later be reviewed and exported through the Call report task. The default value is defined here at the role level, and is inherited by all SIP intercom entities. It is possible to turn the recording on or off for only specific SIP intercom entities via the Recording audio and video setting provided in the VoIP page of the SIP intercom entity without affecting all of them.
    Recording folder
    The directory in which the recorded files are stored. It can be a local or a network directory. The Sipelia Plugin role displays an error when the path format is not valid, the local path is not accessible, or the network path does not exist or is unreachable. If a directory specified with a local path does not exist, it will automatically be created. If a path becomes invalid, the call session recording will stop and the recorded files will be lost.
    Automatic cleanup
    Enables automatic deletion of the recorded files. This option is enabled by default with a retention period of 30 days.
  4. Click Apply.