When adding a SIP intercom in Config Tool, the error message Unable to establish communication with the server is displayed.
This error typically occurs when there is a connection issue with the configuration service between Config Tool and Sipelia™ Server.
What you should know
- Log on to Security Center with Config Tool, and then open the Plugins task.
- Select the Sipelia™ plugin role, and then click General.
- Make sure that Configuration service port is set to the proper value.
- Make sure that this port is not being blocked anywhere on the network.