Audio quality in Sipelia™ depends on the audio codec that is used by the communication parties.
For new Sipelia™ installations, high-quality audio is available by default for communication between Security Desk workstations.
To enable high-quality audio for an intercom, the intercom must support at least one of the high-quality codecs that are supported by Sipelia™.
When upgrading a Sipelia™ system, to enable high-quality audio, you must manually change the Sipelia™ Server codec configuration. This is necessary because the Sipelia™ upgrade process does not make any changes to the existing configuration.
Supported high-quality audio codecs: