Users cannot view recorded video from Sipelia™ calls - Sipelia™ 2.6

Sipelia User Guide 2.6

series
Sipelia™ 2.6
revised_modified
2017-11-13

If a user cannot see the video that was recorded during previous SIP call sessions, you might have user privileges that are not set properly.

What you should know

This issue typically occurs when the user does not have the privilege to view recorded video in Security Center.

Procedure

  1. Log on to Security Center with Config Tool.
  2. Open the Security task, and then select the user entity involved in the issue.
  3. In the Privileges page, make sure that the View playback privilege is allowed for the user.