If a user cannot see the video that was recorded during previous SIP call sessions, you might have user privileges that are not set properly.
This issue typically occurs when the user does not have the privilege to view recorded video in Security Center.
What you should know
- Log on to Security Center with Config Tool.
- Open the Security task, and then select the user entity involved in the issue.
- In the Privileges page, make sure that the View playback privilege is allowed for the user.