Ring groups - Sipelia™ 2.6

Sipelia User Guide 2.6

series
Sipelia™ 2.6
revised_modified
2017-11-13

A ring group is a group of SIP entities that has its own unique SIP phone extension. All entities (or members) within a ring group are part of a call list, and all members get called when the ring group extension is called. The members of a ring group can either be called all at once, or successively at a set interval. The call stops ringing once any one of the members within a call list answers the call.

In Security Center, there are two types of ring groups: basic and custom.

Basic ring groups

A basic ring group is a Security Center user group which has been assigned its own unique extension. In a basic ring group, you can only include Security Center users and other Security Center user groups.

A basic ring group has the following characteristics:
  • It is a Security Center user group.
  • It can only include Security Center users and other Security Center user groups.
  • It can be assigned its own unique SIP extension.
  • Once the extension is dialed, all members of the user group set with a SIP extension are called.
  • To be able to receive a call, users that are part of a basic ring group must have their own dedicated SIP extension.
  • If users do not have a SIP extension, they are bypassed when the ring group that they are a part of is called.

Custom ring groups

A custom ring group is a ring group that can include any combination of the following entities: users, user groups, and SIP devices. Whereas basic ring groups can only include users and user groups, custom ring groups can also include SIP devices.

A custom ring group has the following characteristics:
  • It can include any combination of the following entities: users, user groups, and SIP devices.
  • It can be assigned its own unique SIP extension.
  • To be able to receive a call, users and SIP devices within a custom ring group must have their own unique SIP extensions.
  • If users and SIP devices do not have a SIP extension, they are bypassed when the custom ring group that they are a part of is called.
  • Security Center user groups that are part of a custom ring group do not need to have their own unique extensions, but each user entity included in the custom ring group must provide one. User entities that do not have a SIP extension will be omitted when the group is called.