[KBA-01252] Synergis™ Master Controller does not detect Mercury panels set to address 7 - Synergis™ Master Controller 2.1 | Security Center 5.1

series
Synergis™ Master Controller 2.1 | Security Center 5.1
revised_modified
2013-11-29

[KBA-01252] Synergis™ Master Controllerdoes not detect Mercury panels set to address 7

This article explains why the Synergis™ Master Controller cannot see Mercury boards that are set to address 7 during the enrollment process.

Summary

When enrolling new devices on the Synergis™ Master Controller, any Mercury MR52, MR50, and MR16 boards on address 7 are not detected.

More Information

There is a limitation with the Mercury driver. To avoid this issue, set affected boards to an address other than 7.